The Bane of My Existence

Once again modern technology is making me insane. I thought computers and the internet are supposed to make our lives easier, but no, not so. Every day we use the internet to shop, do online banking and surf thousands of search engines for things like more shopping. Almost every place you go out there in cyberspace to do business has you set up a username and a password all in the name of security. And of course all of the IT gurus tell us to create a different unique password with capital and lower case letters with numbers and special characters at least a million characters long for each time we create a password. Some tell us to use a phrase such as, “Mary had a little lamb” but change some of the letters like this, “M2ryh#daLIT*&%-098b” to make it even more secure. Good luck remembering that one.

I don’t know about you but I have a bunch of passwords to remember. There is my work password to sign on to my computer, the password to sign on to my payroll, taxes and vacation, password to sign on to my health insurance benefits, retirement account, bank, and multiple shopping websites. Passwords, so many passwords to remember and of course you only get three tries before the web site locks you out. I bet hackers and identity thieves get more than three tries. So what’s a memory challenged internet user to do? Write down all of my different passwords, but then where do you store them, in a file on the computer? What if you get hacked, can the hacker find the password file and now have access to your whole life? Do you write it down on a piece of paper? If so where you hide it so only you know where it’s at and still have easy access? Or do you use one the password managers that come with your firewall protection software?

But I’m not so sure those are the best option either. I used one of those password managers and it forgot the password for the website I tried to use. Can you believe it, I logged on, my username and password populated perfectly, and evidently it was not the correct password. I even tried the “forgot password” button and it took me to a screen that wanted my phone number, are you kidding me, my phone number, what about my email address? I have no idea what phone number I put down, but I always know what email address I use. After trying every phone number I could think of I got the death message, “Too many tries, contact IT support to access your account”. It was nice enough to give the phone number of a live chat, but these people keep bankers hours, I can only call from 8:30 am to 5:00 pm and whatever you do don’t even think about calling from noon to two, everyone will be at lunch. I have things to do today and sitting around waiting until 8:30 to talk to someone about resetting my password is not on my list. Seriously, the internet is open for business twenty-four seven, why is it that we can’t get technical support the same way?

There goes my blood pressure, perfect the doctor will love that.